Had some issues this week updating our Citrix licensing server. A five minute task took me two hours. We had a simple renewal of our subscription advantage (SA). I took downloaded the new .lic file from mycitrix and imported through the Vendor Daemon options. That seemed to work fine. I selected the "Overwrite" option. However, it didn't overwrite. It was still showing the old license plus the new ones. Also, the numbers were now incorrect for both.
I got Citrix on the line and was informed "yea that happens sometimes, overwrite doesn't always work as intended. Fortunately, the fix was simple.
- Backup your .lic file(s)
- Delete the .lic from the MyFiles folder (default location for Citrix licensing)
- Restart the Citrix Licensing Windows service.
- Import the new license again
- Reread license file under Vendor Daemon options
After restarting the service with no licenses you'll see nothing in the licensing console. Then you can import into a clean slate. We did this midday with no impact to our farm (to be expected since the servers run on cache for a period of time when no license server is found).
Side Note: We restarted the Windows Service because the "Stop" option under Vendor Daemon does nothing. Known, documented bug in v11.9 of the licening console.
-Shep
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